Effective Date: July 8, 2024
At RC Planes Hobby (“we,” “our,” or “us”), accessible from rcplaneshobby.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, contact us, or interact with our website, we may collect personal information such as:
- Full name
- Email address
- Billing address
- Shipping address
- Phone number
- Payment-related information
- Order details and transaction information
Non-Personal Information
We may also collect certain non-personal information automatically, including:
- Browser type
- Device information
- IP address
- Pages visited on our website
- Time spent on pages
- Referring website links
- General website usage data
2. How We Use Your Information
We may use your information for the following purposes:
- To process and fulfill orders
- To communicate with you regarding orders, enquiries, or support requests
- To improve our website, products, and customer experience
- To send important service-related updates
- To prevent fraud, unauthorized transactions, and misuse of our website
- To comply with legal obligations
3. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve user experience, remember preferences, analyze website traffic, and support website functionality. You can choose to disable cookies through your browser settings, although some parts of the website may not function properly as a result.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties where necessary to operate our business, including:
- Payment processors
- Shipping and delivery partners
- Website hosting and technical service providers
- Legal or regulatory authorities where required by law
These third parties are only given access to the information necessary to perform their services.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, misuse, or destruction. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to provide services, fulfill orders, resolve disputes, maintain records, and comply with legal or tax obligations.
7. Your Rights
Depending on your location and applicable law, you may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data where legally permitted
- Object to or restrict certain processing of your information
- Withdraw consent where processing is based on consent
To make a privacy-related request, please contact us using the details below.
8. Third-Party Services and Links
Our website may contain links to third-party websites, payment providers, or services. We are not responsible for the privacy practices or content of those third-party websites. We encourage users to review their privacy policies separately.
9. Children’s Privacy
Our website is not intended for children under the age required by applicable law to independently provide personal information online. We do not knowingly collect personal information from children without appropriate legal basis or parental consent where required.
10. International Users
If you access our website from outside Germany, your information may be processed and stored in accordance with this Privacy Policy and applicable operational requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations. Any updates will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
RC Planes Hobby
Address: Ebertstraße 24, 10117 Berlin, Germany
Email: sales@rcplaneshobby.com
Website: rcplaneshobby.com
Office Days: Monday to Saturday